Refund Policy

1. Purpose and scope

This policy applies to amounts paid to WeKrea LLC for access to IziStore (subscriptions, add-ons, modules).

It forms part of the Terms of Service (/legal/terms).

It does not apply to purchases made by a shopper from a merchant using IziStore: those are governed by that merchant’s own sales policy.

2. General rule: no refunds

All amounts paid for access to the service are final and non-refundable.

• No pro-rata refund for a started period, and none for a paid but unused period.
• No refund on cancellation or downgrade mid-period: access remains open until the end of the paid term, then stops.
• No refund where you forgot to cancel before an automatic renewal.
• No refund where an account is suspended or closed for breach of the Terms or the Acceptable Use Policy.

3. Single exception: substantial platform failure

A refund may be granted when, and only when, all of the following are true:

• The platform is substantially unusable for the core purpose you paid for — not merely affected by an isolated defect, a slowdown, or an unavailable secondary feature.
• The failure is attributable to us and originates in the platform itself, not in a third-party service, the network, your device, a connected platform account, or a configuration error.
• You reported the problem in writing to [email protected] while it was happening, and gave us reasonable access to investigate.
• We did not restore acceptable operation within a reasonable time after the report.
• The request concerns a period actually paid for and invoiced by us.

4. Situations that do not qualify

• Change of mind, purchase mistake, unreported duplicate purchase, or simply not using the service.
• An isolated bug, regression or unavailable secondary feature, where a workaround exists or a fix is shipped.
• Outage, throttling, suspension or change by a third-party service: Meta, WhatsApp, Shopify, WooCommerce, YouCan, Google, Telegram, carrier, telecom operator, payment provider.
• A WhatsApp number, ad account or store being blocked, banned or restricted by the platform that hosts it.
• Commercial results judged insufficient: sales, conversion rate, deliverability, return on ad spend.
• Absence of a feature that was not advertised at the time of payment, or expectations about a feature announced as beta or upcoming.
• Lack of skill, user unavailability, misconfiguration, lost credentials, or data deleted by the user.
• Short interruptions, scheduled maintenance, or force-majeure events.

5. How to request a refund

Email [email protected] with the subject "Refund request", within fourteen (14) days of the end of the incident.

• The email address of the account concerned.
• The date, time and duration of the outage.
• A description of the use that was prevented, with screenshots or error messages.
• The payment reference (amount, currency, date, transaction ID).
• Proof of the original report, if it was made through another channel.

6. How we handle the request

We acknowledge within 5 business days and give a reasoned decision within 30 days of receiving a complete file.

We apply remedies in this order: (1) fix the defect, (2) extend the subscription period or issue a service credit of equivalent length, (3) refund the affected portion if the first two are not possible.

Any refund granted is issued to the original payment method in the original currency. Exchange-rate differences and bank or conversion fees remain yours.

7. Trial periods

No-card trial periods involve no payment and therefore no refund.

8. Third-party fees

Fees charged by third parties are never refundable by us and must be disputed with the provider concerned:

• Advertising spend (Meta, Google) and messaging costs billed by a WhatsApp or SMS provider.
• Processing fees from payment providers (Moneroo, Stripe) and bank charges.
• Domain names: once registered with the registry, registration is final and non-refundable.
• Subscriptions taken directly with a third-party platform (Shopify, hosting, carrier).

9. Merchant sales

Payments made by a shopper to a merchant through a store built with IziStore are transactions between the shopper and that merchant. Refund, return and cancellation requests must be addressed to the merchant and follow the merchant’s own policy.

The merchant is responsible for publishing a refund policy that complies with the law of every country they sell into.

10. Disputes and chargebacks

Contact us before opening a dispute with your bank: most situations are resolved faster directly. A chargeback opened without a prior request may lead to account suspension until the dispute is resolved.

11. Statutory rights

The service is intended for business use. Where mandatory consumer-protection rules nonetheless apply in your country of residence, they prevail over this policy strictly to the extent they are mandatory.

12. Changes and contact

We may change this policy going forward; the version that applies is the one in force on the date of your payment.

Questions: [email protected] — WeKrea LLC, 30 North Gould Street, STE R, Sheridan, WY 82801, United States.